Members trust stewards with some of the most difficult moments of their working lives. Maintaining confidentiality helps build trust, encourages members to come forward, and strengthens our union.
What is Confidential?
Treat the following as confidential unless the member agrees otherwise or disclosure is necessary to represent them (in which case the member should be made aware. This is explained more below):
- Personal information
- Medical information
- Workplace conflicts
- Harassment or violence complaints
- Accommodation requests
- Grievances
- Disciplinary matters
- Personal circumstances shared in confidence
Explain confidentiality early. An example of a good way to begin the conversation is:
“Our conversation is confidential. If I need to share information with another steward, Executive member, or Staff Representative to help support you, I’ll explain why and discuss it with you first.”
Sometimes a steward cannot resolve an issue alone. Only share information on a need-to-know basis. You may need to involve:
- Another steward
- An Executive member
- A Staff Representative
- Legal counsel through the union
- Representatives from the employer
Only share the information necessary to support the member and explain why that information is being shared.
Avoid Common Mistakes
Do not:
- Discuss member concerns with coworkers
- Share details in public spaces
- Gossip about workplace issues
- Promise absolute secrecy if you know some information might need to be shared
Members should always know:
- Who has their information?
- Why is it being shared?
- What the next steps are.
When in doubt, communicate openly with the member.
CUPE 1281 believes that trust is the foundation of effective representation. Members should feel confident that when they come to their union, they will be treated with dignity, respect, and discretion.